Refund Policy

Last updated: September 2026

Introduction

We take pride in crafting and delivering high-quality timepieces and jewellery. If an issue arises with your order, our refund policy outlines your options.

Return Window

Standard pieces can be returned or exchanged within 7 days of delivery.

Conditions for Returns

Items must be unworn, undamaged, and in original packaging. Proof of purchase (WhatsApp order record) is required.

Custom & Engraved Items

Custom-engraved items (names, initials, dates) are non-refundable unless defective upon arrival.

Damaged or Defective Goods

If your item arrives damaged or incorrect, contact us within 48 hours via WhatsApp with photos for an immediate replacement or full refund.